Store Policy
Customer Care
Customer Care Policy – Flowers by Zak
At Flowers by Zak, our customers are at the heart of everything we do. We’re proud to be Mornington’s trusted local florist, offering personalised flower arrangements and same-day deliveries with a smile. This Customer Care Policy outlines how we ensure a positive and seamless experience for every order.
Personalised Service
Zak personally handles every arrangement with care, ensuring that every bouquet reflects quality, beauty, and attention to detail. Whether you're celebrating, sympathising, or surprising, we’re here to help you choose the perfect flowers for every occasion.
Reliable Delivery
We offer same-day flower delivery across Mornington and surrounding areas, with delivery starting from 11am and the bulk of orders going out at 3pm. Order before 1pm for same day delivery. Zak delivers every order himself, so you can trust that your flowers arrive fresh and beautifully presented.
Communication & Support
We believe in open and friendly communication. You’ll receive delivery notifications so you know exactly when your flowers arrive. If you have any questions, concerns, or special requests, please contact us by phone, email or through our website — we’re always happy to help.
Quality Guarantee
We stand behind the freshness and quality of our flowers. If you’re not completely satisfied with your arrangement, please let us know within 24 hours of delivery. We’ll do our best to resolve the issue quickly with a replacement, refund or other solution.
Respect & Care
Every interaction with Flowers by Zak is guided by respect, kindness, and care — just like the flowers we deliver. Whether you're a new customer or a long-time local, your happiness is our priority.
Privacy & Safety
Wholesale Inquiries
Effective Date: 01/05/2025
At Flowers by Zak, your privacy is important to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This policy outlines how we handle your data when you visit our website, place an order, or interact with us
1. What We Collect
When you interact with Flowers by Zak, we may collect the following personal information:
Name
Contact information (email address, phone number, delivery address)
Billing and payment details (processed securely via third-party providers)
Order history and preferences
Any messages or special instructions you provide
We collect this information when you:
Place an order on our website
Contact us directly (email, phone, social media)
Subscribe to newsletters or promotional offers
2. How We Use Your Information
We use your information to:
Fulfill and deliver your flower orders
Communicate with you about your orders
Provide customer service and support
Send you updates, offers, or news (only if you opt in)
Improve our website and services
We will never sell or rent your personal information to third parties.
3. Sharing Your Information
We only share your data with:
Trusted delivery partners to ensure your flowers arrive on time
Payment processing providers to securely handle transactions
IT and marketing support providers who help us run our website
All partners are bound by confidentiality and data protection agreements.
4. Data Security
We take appropriate security measures to protect your data, including:
Secure Socket Layer (SSL) encryption
Regular site monitoring and updates
Limited access to sensitive information
5. Your Rights
You have the right to:
Access or update your personal information
Request deletion of your data
Withdraw consent for marketing at any time
Just contact us at [insert email address] and we’ll help you out.
6. Cookies
Our website uses cookies to enhance your experience. Cookies help us remember your preferences and improve functionality. You can manage cookie settings through your browser.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated effective date. We encourage you to review it periodically.
8. Contact Us
Have questions or concerns? We’re here to help.
Flowers by Zak
Mornington, VIC, Australia
📧 flowersbyzak@gmail.com
📞 +610458988744
Payment Methods
Credit / Debit Cards
PAYPAL
Bank Transfer
Afterpay