FAQ | Flowers by Zak

Where are you based?

We’re based in beautiful Mornington, Victoria, delivering flowers across the Mornington Peninsula and beyond.
Do you offer same-day delivery?

Yes! Order before 1pm Monday to Saturday and we’ll deliver your flowers the same day
What areas do you deliver to?

We deliver throughout the Mornington Peninsula including Mount Martha, Mount Eliza, Frankston, Dromana, and nearby suburbs.
How do I place an order?

You can order online through our website anytime or give Zak a call during business hours – I am happy to help. 0458 988 744
Can I customise my flower order?

Of course! My business revolves round creating custom bouquets. Can't find anything to your liking on my website? Simply give me a call and tell me what you have in mind and I’ll design something just for you.
What kind of flowers do you use?

We use fresh, seasonal blooms – and wherever possible, we source from trusted local growers. Zak shops in person so that he can check quality and freshness himself. Only the best will do.
Can I add a message to my order?

Absolutely! Every bouquet includes a complimentary folded card with your personal message. Your message card is gold sealed for privacy and securely attached to your flowers.
Will I see my order before it is delivered?

Yes, all orders are approved by you before they go out for delivery. You will get a photo for approval. Curtesy response time is 20min after which your order will be delivered as approved.
Do you deliver on Sundays or public holidays?

Generally, no – but feel free to ask for special occasions or events. We’ll do our best to help.
Do you deliver to Aged care and Hospitals?

Yes. I developed a range of ECO Vases that are perfect for sending to these places as there is no mess, maintenance or vase that can break. I deliver to all Hospitals and aged care facilities on the Mornington Peninsula and including Peninsula Private. If in doubt, give Zak a call. 0458 988 744
What happens if no one is home for delivery?

I will find a safe place to leave your flowers and notify you and the recipient via text of where I left it - including a picture. In cases where I can not leave flowers, I will call the recipient and make arrangements for delivery or where I can leave their flowers.
What payment options do you accept?

We accept Visa, Mastercard, American Express, PayPal and Afterpay – all processed securely online. We also take payment over the phone via our secure payment portal: Square. We do not store any of your payment details.
Do you offer sympathy or funeral flowers?

Yes, Zak is a funeral specialist and provide a range of arrangements for funerals and memorials, with delivery to homes, chapels or funeral venues. Please give Zak a call and get peace of mind about your flowers during a very difficult time. Zak 0458 988 744
Do you do flowers for weddings and events?

Yes, we specialise in flowers for elopements, engagements, small weddings, corporate events and more. If you are looking for large weddings, I am not your man. Best is to call me and we can see what can be done. 0458 988 744
Can I cancel my order?

Yes, as long as you do it 24 hours before the delivery date, I will cancel your order and refund your money. Same day orders received and cancelled before delivery on the day will receive a refund of 50%. Orders that were delivered can not be cancelled and no refunds will be issued.