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Delivery

Delivery Information

  • Delivery Policy


Flowers by Zak – Online Florist, Mornington

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  • At Flowers by Zak, we are dedicated to providing a seamless delivery experience for our customers. From the moment you place your order to the moment your flowers arrive, we ensure every step is handled with care.

  • Personal, Reliable Delivery
    Zak personally delivers all flower orders, ensuring they arrive fresh, beautiful, and exactly as expected. This personal approach guarantees a higher level of quality and attention, so you can trust your blooms are in the best hands.

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  • Delivery Times
    Deliveries start from 11:00am, with the majority of orders going out around 3:00pm.

  • Same-day delivery is available for orders placed before our 1pm cut-off time.

  • If you have specific timing needs, just let us know—we’ll do our best to accommodate your request.

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  • Delivery Notifications
    We keep you informed every step of the way:

  • You’ll receive a notification the moment your flowers are delivered.

  • If no one is home, we will leave the flowers in a safe location and send you a photo so you know exactly where they were placed.

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  • Delivery Fees & Transparency
    We believe in clear, fair pricing. Our delivery fees are straightforward with no hidden costs. Whether you’re sending a gift across Mornington or nearby suburbs, we offer affordable options to suit your needs and schedule.

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  • Questions or Special Requests?
    If you have specific delivery instructions or concerns, we’re happy to help. Just reach out—we’ll do everything we can to make sure your delivery is smooth and stress-free.

  • Contact:
    📧 flowersbyzak@gmail.com
    📞 +610458988744
    📍 11 Jacana Street, Mornington, VIC, Australia

Returns & Refunds

  • Returns and Refund Policy


Flowers by Zak – Online Florist, Mornington

  • At Flowers by Zak, our commitment to customer satisfaction extends to our return and refund policy. We believe that shopping for flowers should be a delightful experience, and we are dedicated to ensuring that you can buy from us with confidence.

  • We stand behind the quality and freshness of every arrangement we create. However, as flowers are natural and perishable, issues can occasionally occur.

  • If for any reason you are not completely satisfied with your floral purchase, we offer a hassle-free return and refund process.

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  • How to Request a Refund or Replacement:

  • If there is a problem with your order, please notify us within 24 hours of delivery so we can investigate and resolve the issue quickly. To help us understand what went wrong, we may ask you to:

  • Describe the issue in writing (email, text, or phone)

  • Provide photos of the flowers or packaging

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  • Your Options
    Once we have reviewed the issue, you may choose between:

  • A full refund to your original payment method, or

  • A replacement arrangement delivered at no extra cost

  • Case-by-Case Assessment
    All refund or replacement requests are assessed on a case-by-case basis. Our team will thoroughly investigate the matter, taking into account delivery conditions, product handling, and the nature of the concern.

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  • We appreciate your understanding that while we do our best to ensure flowers arrive fresh and beautiful, external factors (such as heat or unattended deliveries) can sometimes affect their condition.

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  • Need Help?
    We're here to assist. Please reach out as soon as possible if something isn’t right — we’ll always do our best to make it right.

  • Contact:
    📧 flowersbyzak@gmail.com
    📞 +610458988744
    📍 11 Jacana Street, Mornington, VIC, Australia

Privacy Policy

Effective Date: 01/05/2025]

  • At Flowers by Zak, your privacy is important to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This policy outlines how we handle your data when you visit our website, place an order, or interact with us

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  • 1. What We Collect
    When you interact with Flowers by Zak, we may collect the following personal information:

  • Name

  • Contact information (email address, phone number, delivery address)

  • Billing and payment details (processed securely via third-party providers)

  • Order history and preferences

  • Any messages or special instructions you provide

  • We collect this information when you:

  • Place an order on our website

  • Contact us directly (email, phone, social media)

  • Subscribe to newsletters or promotional offers

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  • 2. How We Use Your Information
    We use your information to:

  • Fulfill and deliver your flower orders

  • Communicate with you about your orders

  • Provide customer service and support

  • Send you updates, offers, or news (only if you opt in)

  • Improve our website and services

  • We will never sell or rent your personal information to third parties.

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  • 3. Sharing Your Information
    We only share your data with:

  • Trusted delivery partners to ensure your flowers arrive on time

  • Payment processing providers to securely handle transactions

  • IT and marketing support providers who help us run our website

  • All partners are bound by confidentiality and data protection agreements.

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  • 4. Data Security
    We take appropriate security measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption

  • Regular site monitoring and updates

  • Limited access to sensitive information

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  • 5. Your Rights
    You have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Withdraw consent for marketing at any time

  • Just contact us at [insert email address] and we’ll help you out.

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  • 6. Cookies
    Our website uses cookies to enhance your experience. Cookies help us remember your preferences and improve functionality. You can manage cookie settings through your browser.

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  • 7. Changes to This Policy
    We may update this policy from time to time. Changes will be posted here with an updated effective date. We encourage you to review it periodically.

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  • 8. Contact Us
    Have questions or concerns? We’re here to help.

  • Flowers by Zak
    Mornington, VIC, Australia
    📧 flowersbyzak@gmail.com
    📞 +610458988744

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